{"id":2795,"date":"2023-07-09T09:17:13","date_gmt":"2023-07-09T09:17:13","guid":{"rendered":"https:\/\/hocl.dk\/terms-and-conditions\/"},"modified":"2024-10-15T20:16:24","modified_gmt":"2024-10-15T20:16:24","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hocl.dk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\r\n<h1 class=\"wp-block-heading\">Terms and conditions for House of Wonder<\/h1>\r\n\r\n\r\n\r\n<p>By Wonder<\/p>\r\n\r\n\r\n\r\n<p>Farsb\u00f8llevej 12<\/p>\r\n\r\n\r\n\r\n<p>5471 S\u00f8nders\u00f8<\/p>\r\n\r\n\r\n\r\n<p>TEL: <a href=\"callto:+4571999669\">+45 71 99 96 69<\/a><\/p>\r\n\r\n\r\n\r\n<p><br \/>CVR: 43677934<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Payment<\/h2>\r\n\r\n\r\n\r\n<p>By Wonder accepts online payments with Visa\/Dankort, Mastercard, Visa Electron, Maestro. Payment will be charged to your account first,<\/p>\r\n\r\n\r\n\r\n<p>when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.<\/p>\r\n\r\n\r\n\r\n<p>All amounts on the website include VAT.<br \/>The website uses the following currencies for pricing:<br \/>Denmark &#8211; Kroner (DKK)<\/p>\r\n\r\n\r\n\r\n<p>By Wonder uses a secure payment server that encrypts all information with SSL protocol which means your data is safe and not<\/p>\r\n\r\n\r\n\r\n<p>can be read by other outsiders.<\/p>\r\n\r\n\r\n\r\n<p>By Wonder&#8217;s own website also uses encryption with SSL protocol.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\r\n\r\n\r\n\r\n<p>Delivery time for your order: 2-8 business days.<\/p>\r\n\r\n\r\n\r\n<p>By Wonder ships orders with the following delivery company and type: DAO (choose between parcel shop and home delivery)<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Right of complaint<\/h2>\r\n\r\n\r\n\r\n<p>There is a 90-day right of withdrawal from the date you receive the product<\/p>\r\n\r\n\r\n\r\n<p>By Wonder covers the return costs to a reasonable extent.<\/p>\r\n\r\n\r\n\r\n<p>NOTE: You cannot exercise the right of withdrawal by simply refusing to accept the goods or by failing to pick them up from the carrier.<\/p>\r\n\r\n\r\n\r\n<p>For returns, please contact the company:<\/p>\r\n\r\n\r\n\r\n<p>By Wonder<\/p>\r\n\r\n\r\n\r\n<p>Farsb\u00f8llevej 12<\/p>\r\n\r\n\r\n\r\n<p>5471 S\u00f8nders\u00f8<\/p>\r\n\r\n\r\n\r\n<p>TEL: <a href=\"callto:+4571999669\">+45 71 99 96 69<\/a><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Reimbursement<\/h2>\r\n\r\n\r\n\r\n<p>For refunds, please contact us at <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a> or by phone <a href=\"callto:+4571999669\">+45 71 99 96 69 69<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>By Wonder pays for the postage, which is either via return label or extra refund.<\/p>\r\n\r\n\r\n\r\n<p>The item must be returned with the following information: Name, address, phone number, email, where the item was purchased and any receipts. We will then refund the full amount plus shipping.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Right of withdrawal<\/h2>\r\n\r\n\r\n\r\n<p>There is a 90-day full return policy on goods purchased on the website unless otherwise agreed or stated in your order.<\/p>\r\n\r\n\r\n\r\n<p>The 90-day period starts on the day the order is delivered.<\/p>\r\n\r\n\r\n\r\n<p>Cancellation must be notified to us no later than 90 days after delivery and must reach us no later than 14 days after we have been informed of your exercise of the right of withdrawal.<\/p>\r\n\r\n\r\n\r\n<p>If you wish to exercise your right of withdrawal, you must send an email to <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a> In the message, you must clearly state your wish<\/p>\r\n\r\n\r\n\r\n<p>on the use of the right of withdrawal. You can also choose to use a standard withdrawal form via this link: <a href=\"https:\/\/hocl.dk\/wp-content\/uploads\/2023\/08\/Fortrydelsesformular.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">withdrawal form<\/a><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Condition of the item upon return<\/h2>\r\n\r\n\r\n\r\n<p>You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods.<\/p>\r\n\r\n\r\n\r\n<p>This means that you can try the product in the same way as if you were shopping in a physical store.<\/p>\r\n\r\n\r\n\r\n<p>If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel your purchase, you will receive a small part or none of the purchase amount back. It is up to By Wonder to assess the condition of the goods.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Customer &amp; Privacy Policy<\/h2>\r\n\r\n\r\n\r\n<p>We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer database.<\/p>\r\n\r\n\r\n\r\n<p>You can have your data deleted at any time. In order for you to enter into an agreement with By Wonder, we need the following information:<br \/>. Your name<br \/>. Address<br \/>. Phone number<br \/>. E-mail address<\/p>\r\n\r\n\r\n\r\n<p>We register your personal data for the purpose of delivering the product to you.<\/p>\r\n\r\n\r\n\r\n<p>The personal data is registered with By Wonder and stored for up to five years, after which the data is deleted.<\/p>\r\n\r\n\r\n\r\n<p>When personal data is collected via our website, we ensure that it is always done with your explicit consent so that you are informed of exactly what data is being collected and why.<\/p>\r\n\r\n\r\n\r\n<p>The director and employees of By Wonder have access to the information registered about you. We do not store and transmit customer data encrypted. As registered with By Wonder, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in this connection should be directed to <a href=\"mailto:info@hocl.dk\">info@hocl.dk.<\/a><\/p>\r\n\r\n\r\n\r\n<p>Cookies<br \/>Cookies are used on <a href=\"https:\/\/hocl.dk\/en\/\">www.hocl.dk<\/a> for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, how depends on your browser.<\/p>\r\n\r\n\r\n\r\n<p>Log statistics We use log statistics on <a href=\"https:\/\/hocl.dk\/en\/\">www.hocl.dk<\/a>, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave etc.<\/p>\r\n\r\n\r\n\r\n<p>The log statistics are only used for the purpose of optimizing the HOCL.DK website.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Complaint options<\/h2>\r\n\r\n\r\n\r\n<p>Complaints about products can be sent to:<\/p>\r\n\r\n\r\n\r\n<p>The Danish Competition and Consumer Authority<br \/>Carl Jacobsens Vej 35<br \/>2500 Valby<br \/><a href=\"http:\/\/www.forbrug.dk\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.forbrug.dk<\/a><\/p>\r\n\r\n\r\n\r\n<p>For EU citizens outside the EU, complaints must be submitted via the EU Commission&#8217;s online complaint platform.<br \/><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\" target=\"_blank\" rel=\"noreferrer noopener\">ec.europa.eu<\/a><\/p>\r\n\r\n\r\n\r\n<p>In the event of a complaint, our email address must be stated: <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a> and the website you purchased the item on.<\/p>\r\n\r\n\r\n\r\n<p><strong>House of Wonder ApS<br \/><\/strong>Farsb\u00f8llevej 12<br \/>5471 S\u00f8nders\u00f8<br \/>CVR: 43677934<\/p>\r\n\r\n\r\n\r\n<p>TEL: +45 71 99 96 69 69<br \/>E-mail: <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a><\/p>\r\n\r\n\r\n\r\n<p><strong>Payment<\/strong><br \/>houseofwonder.dk accepts online payments with Visa\/Dankort, Mastercard, Visa Electron, Maestro. Payment will only be charged to your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.<\/p>\r\n\r\n\r\n\r\n<p>All amounts on the website include VAT. The website uses the following currencies for pricing:<br \/>Denmark &#8211; Kroner (DKK)<\/p>\r\n\r\n\r\n\r\n<p>House of Wonder ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is safe and cannot be read by outsiders. The website also uses encryption with SSL protocol.<\/p>\r\n\r\n\r\n\r\n<p><strong>Delivery<\/strong><br \/>Delivery time for your order: 2-8 business days. We ship orders with the following delivery company and type: GLS, DHL and DAO.<\/p>\r\n\r\n\r\n\r\n<p><strong>Right of complaint<\/strong><br \/>There is a 90-day right of withdrawal from the date you receive the goods. House of Wonder ApS will cover the return costs to a reasonable extent.<br \/>NOTE: You cannot exercise the right of withdrawal by simply refusing to accept the goods or by failing to pick them up from the carrier.<\/p>\r\n\r\n\r\n\r\n<p>For returns, please contact the company:<br \/>House of Wonder ApS<br \/>Farsb\u00f8llevej 12<br \/>5471 S\u00f8nders\u00f8<br \/>TEL: +45 71 99 96 69 69<\/p>\r\n\r\n\r\n\r\n<p>Complaints will not be accepted if they are sent cash on delivery.<\/p>\r\n\r\n\r\n\r\n<p><strong>Reimbursement<\/strong><br \/>For refund agreements, account information must be sent to <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a><\/p>\r\n\r\n\r\n\r\n<p><strong>Right of withdrawal<\/strong><br \/>There is a 90-day full return policy on goods purchased on the website unless otherwise agreed or stated in your order. The 90-day period starts on the day the order is delivered. Cancellation must be notified to us no later than 90 days after delivery and must reach us no later than 14 days after we have been informed of your exercise of the right of withdrawal. Requests to use the right of withdrawal must be sent by email to <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a> The message must clearly state your wish to use the right of withdrawal.<\/p>\r\n\r\n\r\n\r\n<p><strong>Condition of the goods on return<br \/><\/strong>You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you can try the product in the same way as if you were shopping in a physical store. If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel your purchase, you will receive a small part or none of the purchase amount back. It is up to us to assess the condition of the goods.<\/p>\r\n\r\n\r\n\r\n<p><strong>Customer &amp; Privacy Policy<br \/><\/strong>We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer database.<\/p>\r\n\r\n\r\n\r\n<p>You can have your data deleted at any time. In order for you to enter into an agreement with By Wonder, we need the following information:<br \/>. Your name<br \/>. Address<br \/>. Phone number<br \/>. E-mail address<\/p>\r\n\r\n\r\n\r\n<p>We register your personal data for the purpose of delivering the product to you. The personal data is registered with By Wonder and stored for up to five years, after which the data is deleted. When personal data is collected via our website, we ensure that it is always done with your explicit consent so that you are informed of exactly what data is being collected and why.<\/p>\r\n\r\n\r\n\r\n<p>The director and employees of By Wonder have access to the information registered about you. We do not store and transmit customer data encrypted. As registered with By Wonder, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in this connection should be directed to <a href=\"mailto:info@hocl.dk\">info@hocl.dk.<\/a><\/p>\r\n\r\n\r\n\r\n<p><strong>Cookies<\/strong><br \/>Cookies are used on <a href=\"https:\/\/hocl.dk\/en\/\">www.hocl.dk<\/a> for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, depending on the type of browser you use.<\/p>\r\n\r\n\r\n\r\n<p><strong>Complaint options<\/strong><br \/>Complaints about products can be sent to:<\/p>\r\n\r\n\r\n\r\n<p>The Danish Competition and Consumer Authority<br \/>Carl Jacobsens Vej 35<br \/>2500 Valby<br \/>www.forbrug.dk<\/p>\r\n\r\n\r\n\r\n<p>For EU citizens outside the EU, complaints must be submitted via the EU Commission&#8217;s online complaint platform.<br \/>ec.europa.eu<\/p>\r\n\r\n\r\n\r\n<p>In the event of a complaint, our email address must be stated: <a href=\"mailto:info@hocl.dk\">info@hocl.dk<\/a> and the website you purchased the item on.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Terms and conditions for House of Wonder By Wonder Farsb\u00f8llevej 12 5471 S\u00f8nders\u00f8 TEL: +45 71 99 96 69 CVR:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2795","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/2795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/comments?post=2795"}],"version-history":[{"count":5,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/2795\/revisions"}],"predecessor-version":[{"id":118627,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/2795\/revisions\/118627"}],"wp:attachment":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/media?parent=2795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}