{"id":3121,"date":"2023-10-24T13:36:40","date_gmt":"2023-10-24T13:36:40","guid":{"rendered":"https:\/\/hocl.dk\/refund-and-returns-policy\/"},"modified":"2026-04-28T22:09:05","modified_gmt":"2026-04-28T22:09:05","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/hocl.dk\/en\/refund-and-returns-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\r\n

Return and Refund Policy<\/span><\/span><\/strong>

1. Right of complaint<\/span><\/span><\/h1>\r\n

By Wonder Ltd covers the return costs to a reasonable extent if the complaint is justified. The right of advertising does not apply to damages or errors caused by improper use, accident, regular wear, unnecessary use and incorrect storage. instructions on the product and \/ or website.<\/span><\/span><\/p>\r\n

By Wonder Ltd<\/span><\/span><\/p>\r\n

20 Wenlock Road, London, England, N1 7GU<\/span><\/span><\/p>\r\n

 <\/p>\r\n

Return to:<\/span><\/span><\/strong><\/p>\r\n

Kundeservice og administration:<\/span><\/span><\/p>\r\n

20 Wenlock Road, London, England, N1 7GU<\/span><\/span><\/p>\r\n

2. Reimbursement<\/span><\/span><\/h2>\r\n

For reimbursement, contact us at <\/span><\/span>info@hocl.dk<\/span><\/span><\/mark><\/a>to draw attention to your refund and then follow the downtime.<\/span><\/span><\/p>\r\n

By Wonder Ltd, the gate refunds to a reasonable extent, which is either through extra repayment or return cable. The item must be returned with <\/span><\/span>the cancellation form<\/span><\/span><\/a><\/mark> <\/mark>which is thoroughly completed and possibly copy of receipt.<\/span><\/span><\/p>\r\n

NOTE that we do not receive packages sent per. demand.<\/span><\/span><\/strong><\/p>\r\n

NOTE that the package should be sent directly to our warehouse and NOT to a package shop<\/span><\/span><\/strong><\/p>\r\n

 <\/p>\r\n

3. Right of withdrawal<\/span><\/span><\/h2>\r\n

90 days of full return on goods purchased on the website (when you trade with us as a consumer) unless otherwise agreed or stated in your order. The 90-day period starts the day the order is delivered. The desire for regret must be communicated to us within 90 days of delivery and then returned to us for the past 14 days after we are informed of your use of the right of withdrawal.<\/span><\/span><\/p>\r\n

You have to pay for the package to be returned and you are liable if an injury occurs during transport.<\/span><\/span><\/p>\r\n

Wish for use of cancellation rights please be sent by mail <\/span><\/span>info@hocl.dk<\/span><\/span><\/a> to inform you that you are using it. The Communication should make clear attention to your desire for the use of the right of withdrawal. Upon return request, please use the default withdrawal form via this link: <\/span><\/span>Cancellation Form<\/span><\/span><\/a><\/mark><\/strong><\/p>\r\n

 <\/p>\r\n

3.1. After the return period?<\/span><\/span><\/h3>\r\n

We do not accept returns of unwanted goods after the return period above. If you try to return anyway, we may need to send it back to your default delivery address and ask you to cover delivery costs.<\/span><\/span><\/p>\r\n

 <\/p>\r\n

4. Condition of the Goods and Returns<\/span><\/span><\/h2>\r\n

You are liable for the deterioration of the value of the product due to handling other than what is necessary to determine the nature, characteristics and function of the product. This means that you have to try the item the same way as if you traded in a physical store.<\/span><\/span><\/p>\r\n

If the item is tried beyond what is described above, it is considered used and of impaired value. This means that by regretting the purchase you get a smaller part or none of the purchase amount back. It is up to By Wonder Ltd to assess the condition of the product.<\/span><\/span><\/p>\r\n

Should you have regretted your purchase – but not used or tested products, of course we refund the products within 90 days. Here, however, we do not refund the freight, it is your responsibility. <\/span><\/span>

<\/p>\r\n

When you return the item (s) please fill this <\/span><\/span>regret form<\/span><\/span><\/a> <\/mark>thoroughly, and put it together with the goods you pack and return to:<\/span><\/span><\/p>\r\n

Att. Kundeservice <\/span><\/span>
-By Wonder Ltd\u2013 20 Wenlock Road, London, England, N1 7GU \u2013 Info@hocl.dk \u2013 +45 7199 9669<\/span><\/span><\/p>\r\n

 <\/p>\r\n

Note that we do not receive packages sent per. demand.<\/span><\/span><\/strong><\/p>\r\n

Note we do not receive packages sent for package shop. The package must be sent directly to Customer Service and Administration at the above address.<\/span><\/span><\/strong><\/p>\r\n

 <\/p>\r\n

 <\/p>\r\n

4.1. We cover<\/span><\/span><\/h3>\r\n

Should a manufacturing error, material error or other errors have occurred that you can prove were present at the time of purchase, By Wonder Ltd would of course like to exchange the product – even after the 90 days of return. However, in most cases we would like the product back for approaching control. See the information about the right of advertising above.<\/span><\/span><\/p>\r\n

 <\/p>\r\n

5. How to return<\/span><\/span><\/h2>\r\n
    \r\n
  1. Prepare your package<\/span><\/span><\/li>\r\n
  2. Please fill this <\/span><\/span>Cancellation Form<\/span><\/span><\/a><\/mark><\/strong>and put in the package<\/span><\/span><\/li>\r\n
  3. Buy<\/span><\/span><\/strong> a return cable or return code and put \/ write on your package (remember to get a portobject)<\/span><\/span><\/li>\r\n
  4. Hand over the package in the nearest package shop<\/span><\/span><\/li>\r\n<\/ol>\r\n

    NOTE that the package should be sent directly to our warehouse and NOT to a package shop<\/span><\/span><\/strong><\/p>\r\n

    Note we do not receive packages sent for package shop. The package must be sent directly to Customer Service and Administration on:<\/span><\/span><\/strong><\/p>\r\n

    By Wonder Ltd<\/span><\/span><\/p>\r\n

    20 Wenlock Road, London, England, N1 7GU<\/span><\/span><\/p>\r\n

    Info@hocl.dk<\/span><\/span><\/p>\r\n

    +45 7199 9669<\/span><\/span><\/p>\r\n

     <\/p>\r\n

    6. Your responsibility when returning<\/span><\/span><\/h2>\r\n

    Returned goods are your responsibility until they reach us, so make sure they are properly packed in and cannot be harmed along the way. Since the package is your responsibility until it reaches us, you also have to make sure you get a porter, in case you have to contact us regarding your return.<\/span><\/span><\/p>\r\n

    Har du returneret din pakke, kan det tage op til 15 hverdage, f\u00f8r din pakke ankommer til vores lager.<\/p>\r\n

     <\/p>\r\n

    6.1. What happens if I forgot to include my Cancellation Form<\/a>?<\/h3>\r\n

    I mange tilf\u00e6lde ville vi ikke kunne spore hvor pakken kommer fra. Vi opbevarer din pakke, hvor du altid kan kontakte os og eftersende din returneringsseddel p\u00e5 info@hocl.fk. Bem\u00e6rk dog, at den 90 dages fortrydelsesret stadig t\u00e6ller, hvorved vi ved henvendelse efter de 90 dage, vil sende pakken retur til dig.<\/p>\r\n

    7 Refund<\/h2>\r\n

    Hvis du fortryder dit k\u00f8b, f\u00e5r du dine penge tilbage. Hvis varen er v\u00e6rdiforringet, fratr\u00e6kker vi det bel\u00f8b, du h\u00e6fter for.<\/p>\r\n

    Vi refunderer alle betalinger modtaget fra dig, herunder leveringsomkostninger (det g\u00e6lder dog ikke ekstra leveringsomkostninger i de tilf\u00e6lde, hvor du har valgt en anden leveringsform, end den billigste form for standardlevering, som vi tilbyder), senest 14 dage fra den dag, hvor vi har modtaget din besked om, at du vil fortryde aftalen.<\/p>\r\n

    Vi tilbagef\u00f8rer pengene med samme betalingsmiddel, som du benyttede ved k\u00f8bet, medmindre vi har aftalt andet.<\/p>\r\n

    Vi kan tilbageholde betalingen indtil vi har modtaget varen, med mindre du sender os dokumentation for at have returneret den.<\/p>\r\n

     <\/p>\r\n

    8. My order has been returned<\/h2>\r\n

    Skulle det ske, at du ikke fik afhentet din ordre i pakkeshoppen i tide, ikke har taget i mod den p\u00e5 hjemmeadressen eller du har oplyst forkerte forsendelsesinformationer -ses skylden som din. Pakken vil blive sendt retur til By Wonder Ltd. Hvis du undlader at hente en pakke i pakkeshop og denne sendes retur til os, skal du betale de reelle omkostninger, som fragtfirmaet p\u00e5l\u00e6gger os for returforsendelsen. Her tilbyder vi at sende pakken retur til dig igen, mod at du betaler fragtomkostningerne. Ligeledes fratager vi os ansvar, hvis du ikke har modtaget oplysninger omkring din pakke fra leveringsvirksomheden.<\/p>\r\n

     <\/p>\r\n

    9. Our guidelines<\/h2>\r\n

    We comply and follow all return rules, right of withdrawal and reimbursement described in ours <\/span><\/span>Return Policy<\/span><\/span><\/a> and we always follow the guidelines set out in ours <\/span><\/span>trading conditions<\/span><\/span><\/a>.<\/span><\/span><\/p>\r\n

     <\/p>\r\n

    Contact:<\/span><\/span><\/b><\/p>\r\n

    Address: 20 Wenlock Road, London, England, N1 7GU<\/span><\/span><\/strong>
    (After AGREEMENT with customer service by phone or mail, feel free to look past our office during opening hours)<\/span><\/span><\/i>
    <\/span><\/p>\r\n

     <\/p>\r\n

    Mail .: info@hocl.dk<\/span><\/span><\/strong>
    <\/span>We respond within 3 business days<\/span><\/span><\/em><\/p>\r\n

     <\/p>\r\n

    Phone: +45 7199 9669<\/span><\/span><\/strong><\/em>
    The phone is open in customer service opening hours<\/span><\/span><\/span><\/p>\r\n

     <\/p>\r\n

    Customer service opening hours:<\/span><\/span><\/strong>Monday \u2013 Friday: 10.00 \u2013 15.00<\/span><\/span>Saturday and Sunday: Closed <\/span><\/span><\/span>
    <\/span>
    <\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"

    Return and Refund Policy 1. Right of complaint By Wonder Ltd covers the return costs to a reasonable extent if<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3121","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/3121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/comments?post=3121"}],"version-history":[{"count":6,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/3121\/revisions"}],"predecessor-version":[{"id":134058,"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/pages\/3121\/revisions\/134058"}],"wp:attachment":[{"href":"https:\/\/hocl.dk\/en\/wp-json\/wp\/v2\/media?parent=3121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}