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Terms and conditions for House of Wonder

House Of Wonder ApS

Farsbøllevej 12

5471 Søndersø

TEL: +45 71 99 96 69


CVR: 43677934

Payment

House Of Wonder ApS accepts online payments with Visa/Dankort, Mastercard, Visa Electron, Maestro. Payment will be charged to your account first,

when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

House Of Wonder ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is safe and not

can be read by other outsiders.

House Of Wonder ApS’s own website also uses encryption with SSL protocol.

 

Delivery

Delivery time for your order: 2-8 business days.

House Of Wonder ApS ships orders with the following delivery company and type: GLS, DAO

 

Right of complaint

There is a 90-day right of withdrawal from the date you receive the product

House Of Wonder ApS covers the return costs to a reasonable extent.

NOTE: You cannot exercise the right of withdrawal by simply refusing to accept the goods or by failing to pick them up from the carrier.

For returns, please contact the company:

House Of Wonder ApS

Farsbøllevej 12

5471 Søndersø

TEL: +45 71 99 96 69

 

Reimbursement

For refunds, please contact us at info@houseofwonder.dk or by phone +45 71 99 96 69.

House Of Wonder ApS pays for the postage, which is either via return label or extra refund.

The item must be returned with the following information: Name, address, phone number, email, where the item was purchased and any receipts. We will then refund the full amount plus shipping.

Right of withdrawal

There is a 90-day full return policy on goods purchased on the website unless otherwise agreed or stated in your order.

The 90-day period starts on the day the order is delivered.

Cancellation must be notified to us no later than 90 days after delivery and must reach us no later than 14 days after we have been informed of your exercise of the right of withdrawal.

If you wish to exercise your right of withdrawal, please send an email to info@houseofwonder.dk. The message must clearly state your request

on the use of the right of withdrawal. You can also choose to use a standard withdrawal form via this link: withdrawal form

 

Condition of the item upon return

You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods.

This means that you can try the product in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel your purchase, you will receive a small part or none of the purchase amount back. It is up to House Of Wonder ApS to assess the condition of the goods.

 

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer database.

You can have your data deleted at any time. In order for you to enter into an agreement with House Of Wonder ApS, we need the following information:
. Your name
. Address
. Phone number
. E-mail address

We register your personal data for the purpose of delivering the product to you.

The personal data is registered with House Of Wonder ApS and stored for up to five years, after which the data is deleted.

When personal data is collected via our website, we ensure that it is always done with your explicit consent so that you are informed of exactly what data is being collected and why.

The director and employees of House Of Wonder ApS have access to the information registered about you. We do not store and transmit customer data encrypted. As registered with House Of Wonder ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to info@houseofwonder.dk.

Cookies
At www.houseofwonder.dk cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, how depends on your browser.

Log statistics We use log statistics on www.houseofwonder.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing the HOCL.DK website.

 

Complaint options

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be submitted via the EU Commission’s online complaint platform.
ec.europa.eu

If you have a complaint, please include our email address: info@houseofwonder.dk and the website you purchased the item from.

House of Wonder ApS
Farsbøllevej 12
5471 Søndersø
CVR: 43677934

TEL: +45 71 99 96 69 69
E-mail: info@houseofwonder.dk

Payment
houseofwonder.dk accepts online payments with Visa/Dankort, Mastercard, Visa Electron, Maestro. Payment will only be charged to your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT. The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

House of Wonder ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is safe and cannot be read by outsiders. The website also uses encryption with SSL protocol.

Delivery
Delivery time for your order: 2-8 business days. We ship orders with the following delivery company and type: GLS, DHL and DAO.

Right of complaint
There is a 90-day right of withdrawal from the date you receive the goods. House of Wonder ApS will cover the return costs to a reasonable extent.
NOTE: You cannot exercise the right of withdrawal by simply refusing to accept the goods or by failing to pick them up from the carrier.

For returns, please contact the company:
House of Wonder ApS
Farsbøllevej 12
5471 Søndersø
TEL: +45 71 99 96 69 69

Complaints will not be accepted if they are sent cash on delivery.

Reimbursement
For reimbursement agreements, account information must be sent to info@houseofwonder.dk

Right of withdrawal
There is a 90-day return policy on goods purchased on the website unless otherwise agreed or stated in your order. The 90-day period starts on the day the order is delivered. Cancellation must be notified to us no later than 90 days after delivery and must reach us no later than 14 days after we have been informed of your exercise of the right of withdrawal. Requests to exercise the right of withdrawal must be sent by email to info@houseofwonder.dk. The message must clearly state your wish to exercise the right of withdrawal.

Condition of the goods on return
You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and function of the goods. This means that you can try the product in the same way as if you were shopping in a physical store. If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel your purchase, you will receive a small part or none of the purchase amount back. It is up to us to assess the condition of the goods.

Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer database.

You can have your data deleted at any time. In order for you to enter into an agreement with House Of Wonder ApS, we need the following information:
. Your name
. Address
. Phone number
. E-mail address

We register your personal data for the purpose of delivering the product to you. The personal data is registered with House Of Wonder ApS and stored for up to five years, after which the data is deleted. When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what data is being collected and why.

The director and employees of House Of Wonder ApS have access to the information registered about you. We do not store and transmit customer data encrypted. As registered with House Of Wonder ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to info@houseofwonder.dk.

Cookies
At www.houseofwonder.dk, cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, depending on the type of browser you use.

Complaint options
Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be submitted via the EU Commission’s online complaint platform.
ec.europa.eu

If you have a complaint, please include our email address: info@houseofwonder.dk and the website you purchased the item from.